Privacy
Privacy Policy
The short version: we collect what you give us and what standard web technologies pick up automatically, use it to respond to you and understand the site, and don't sell it to anyone.
Overview
Novenworks respects your privacy and aims to collect only the information reasonably needed to operate our website, respond to prospective clients, provide services, understand how people find us, and improve our business.
We do not sell personal information to third parties.
This policy explains what information we collect, why we collect it, how it may be processed, and the choices available to you.
Information you provide to us
When you request a website audit, apply for a project, contact us directly, or become a client, you may provide information such as:
- your name
- business name
- email address
- phone number
- website address
- information about your business
- the type of help you are looking for
- messages or other information you choose to provide
We use this information to respond to you, evaluate your request, communicate about services, prepare for conversations, provide contracted work, and maintain appropriate business records.
Information collected automatically
When you visit the Novenworks website, certain information may be collected automatically through standard web technologies. Depending on the tools enabled on the site, this may include:
- pages visited
- landing page
- referring website or source
- approximate geographic information
- device and browser information
- session information
- dates and times of visits
- interactions with certain links or calls to action
- UTM campaign parameters
This information helps us understand how people discover and use the website.
First-touch attribution
Novenworks uses lightweight first-touch attribution to understand how prospective customers first reached the site.
During a browser session, we may store information such as:
- landing page
- referring page
- UTM source
- UTM medium
- UTM campaign
- UTM term
- UTM content
This information is stored in browser session storage and may be included with a lead submission so that we can understand which marketing source generated the inquiry.
We do not use this system for fingerprinting and do not intentionally store names, email addresses, phone numbers, or message content in browser attribution storage.
Google Analytics
When enabled, Novenworks uses Google Analytics to understand website traffic and usage.
Google Analytics may use cookies or similar technologies to distinguish visits and sessions and may process information such as page views, device information, approximate location, referral sources, and website interactions.
We use this information to improve the website and understand which pages and marketing sources are useful.
Google processes analytics information according to Google's own privacy terms and policies.
Cookies and browser storage
Cookies are small pieces of information that websites can store in your browser. Novenworks may use cookies or browser storage for:
- basic website functionality
- remembering session-related information
- measuring website usage
- analytics
- marketing attribution
You can control or remove cookies through your browser settings. Where applicable or legally required, Novenworks may provide additional consent controls for non-essential tracking technologies.
Forms and lead information
Information submitted through Novenworks forms may be stored in our business systems so that we can respond to inquiries and maintain records.
Form submissions may also be delivered to Novenworks using a transactional email provider. We currently use Resend for transactional email delivery.
Payment information
When Novenworks accepts online payments through a third-party payment processor, payment card information is handled by that payment provider. Novenworks does not intentionally store full payment card numbers on its own website servers.
We may receive transaction information such as the customer's name, payment status, amount, invoice information, and other records needed for accounting, support, and business operations.
Service providers
We may use third-party service providers to operate our website and business, including providers for website hosting, databases, analytics, transactional email, payment processing, scheduling, cloud infrastructure, and business software. These providers may process information on our behalf only to the extent needed to provide their services.
How we use information
We may use information collected through the website to:
- respond to inquiries
- communicate with prospective and current clients
- provide requested services
- prepare proposals or consultations
- operate and secure the website
- understand website traffic and attribution
- improve our pages, services, and customer experience
- maintain business and accounting records
- prevent abuse or fraud
- comply with applicable legal obligations
What we do not do
Novenworks does not sell personal information.
We do not intentionally provide personal information to unrelated third parties for their own direct marketing.
We do not add people to marketing email lists simply because they submitted a service inquiry unless they separately agree to receive such communications.
Data retention
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate business records, to fulfill contractual obligations, or to comply with legal and accounting requirements.
Your choices
You may browse most of the Novenworks website without submitting personal information. You may also configure your browser to block or delete cookies and other stored website data.
If you would like to ask what personal information we have about you, request a correction, or request deletion of information you previously submitted, contact us at hello@novenworks.com. We will respond to reasonable requests consistent with applicable law and legitimate business recordkeeping requirements.
California residents
California residents may have additional privacy rights under California law depending on the circumstances and whether the applicable legal requirements apply to Novenworks. You may contact us at hello@novenworks.com with a privacy-related request. Novenworks does not sell personal information.
Security
We use reasonable administrative and technical measures designed to protect information handled through our systems. No website, internet transmission, or storage system can be guaranteed to be completely secure.
Children's privacy
Novenworks provides business services and does not knowingly target or collect personal information from children under 13 through this website.
Changes to this policy
We may update this Privacy Policy as our website, services, and technology change. The current version will always be published on this page.